We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.
Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.
Information We Collect Through Your Use of Our Services When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).
We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.
Information We Collect From Other Sources We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:
- When you request on demand services, our drivers may provide us with a User rating after providing services to you.
- If you also interact with our Services in another capacity, for instance as a Provider we may combine or associate that information with Personal Data we have collected from you in your capacity as a User.
We may use Personal Data which you provide to us or we collect from you to:
Through Our Services We may share your Personal Data:
We may share your Personal Data;
Off The Beaten Track (FZE) provides Users and Providers the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.
Access to Information The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Acts. Any access request will be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Your Off The Beaten Track (FZE) profile is password-protected so that only you and authorized Off The Beaten Track (FZE) employees have access to your account information.Off The Beaten Track (FZE) staff will never proactively reach out to you and ask for any personal account information, including your password.
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Off The Beaten Track (FZE) processes your personal data, please contact us at firstname.lastname@example.org